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Privacy Policy

Lymphaeum Education (part of JC Holistics Ltd)

 

Effective date: 6 September 2025

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Who we are (Data Controller)

JC Holistics Ltd (trading as Lymphaeum Education) is the data controller for this website and our training services.

If you have questions about this policy or how we use your data, contact us using the details above.

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What this policy covers

This policy explains what personal data we collect via our Wix website and related services, how and why we use it, who we share it with, how long we keep it, and your rights under the UK GDPR and Data Protection Act 2018.

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The personal data we collect

We collect and process the following categories of information:

  • Contact & identity data: name, email, phone, job title, organisation.

  • Booking & purchase data: course selections, dates, transaction references, billing details (we do not store full payment card numbers—see “Who we share data with”).

  • Communications: enquiries, feedback, testimonials, support requests.

  • Learning & accessibility needs (special category data): only if you choose to tell us (e.g., disability-related adjustments, health information relevant to training). We’ll ask for explicit consent where required.

  • Technical data: IP address, device/browser type, pages viewed, referring site, time stamps, cookie preferences.

  • Marketing preferences: your opt-in/opt-out choices for email updates.

Sources: directly from you (forms, bookings, email/phone), automatically via cookies/analytics, and occasionally from publicly available sources (e.g., your business website) to verify professional eligibility.

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Why we use your data (lawful bases)

We use your data for:

  • Providing services and running our business (Contract): handling enquiries, bookings, payments, delivering training, issuing certificates.

  • Improving our site and services (Legitimate interests): security, debugging, analytics, service optimisation.

  • Legal and regulatory compliance (Legal obligation): tax/financial records, fraud prevention.

  • Marketing with your consent (Consent): sending updates about courses and resources. You can withdraw consent at any time.

  • Accessibility and wellbeing adjustments (Explicit consent): where you choose to share health or support needs so we can make reasonable adjustments.

We do not carry out automated decision-making that produces legal or similarly significant effects.

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Who we share data with (processors and recipients)

We share data only when necessary and with appropriate safeguards:

  • Website hosting & platform: Wix.com Ltd (site hosting, forms, cookies/consent logs).

  • Email & productivity tools: our email and document providers (to process enquiries and deliver resources).

  • Payments (if used on site or by invoice): payment processors (e.g., Stripe, PayPal, or Wix Payments) handle your card details directly; we receive transaction confirmations but not full card numbers.

  • Analytics & error monitoring: built-in Wix analytics and performance logs to help keep the site secure and reliable.

  • Professional services: accountants or legal advisors where required by law.

We do not sell your personal data.

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International transfers

Some providers (including Wix) may process data outside the UK/EEA. Where this happens, we rely on adequacy regulations (where available) or standard contractual clauses and other safeguards to protect your information.

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How long we keep your data

We keep data only as long as necessary:

  • Enquiries (no booking): up to 24 months.

  • Customer & training records: normally 6 years after the end of the financial year (to meet HMRC obligations), or longer if needed for accreditation/insurance purposes.

  • Marketing data: until you unsubscribe or withdraw consent.

  • Technical logs & analytics: typically 12 months (shorter for some logs).

We securely delete or anonymise data when it’s no longer needed.

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Your rights

You have the right to:

  1. Access your data and obtain a copy.

  2. Rectify inaccurate or incomplete data.

  3. Erasure (delete) your data, where applicable.

  4. Restrict or object to processing in certain circumstances.

  5. Data portability for information you provided to us.

  6. Withdraw consent at any time for processing that relies on consent.

  7. Complain to the UK Information Commissioner’s Office (ICO) if you’re unhappy with how we use your data. See: ico.org.uk or call 0303 123 1113.

To exercise your rights, contact info@lymphaeumeducation.com.

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Cookies and similar technologies

Our Wix site uses cookies to make the site work, keep it secure, measure performance, and remember your preferences. When you first visit the site, you’ll see a cookie banner that lets you accept or manage categories of cookies. You can change your choices at any time via the banner link (or your browser settings).

Examples of cookies commonly used on Wix sites:

Cookie                             Purpose                                               Duration              Category

XSRF-TOKENSecurity (prevents cross-site request forgery) Session              Necessary

hs                                    Security                                                Session               Necessary

svSession       Identifies unique visitors & tracks sessions   12 months          Necessary

SSR-cachingIndicates how the site was rendered                  up to 24 hours   Necessary

TS*Attack detection/       security                                               Session              Necessary

bSessionSystem effectiveness measurement                         24 hours             Necessary

fedops.logger.sessionIdTracks performance/stability eventsup to 12 monthsNecessary

 

Note: Cookie names, durations, and categories may change if Wix updates its platform or if we add/remove features. Your current choices are recorded in the cookie banner’s consent log.

Managing cookies: You can adjust preferences via our banner or through your browser. If you block some cookies, parts of the site may not work as expected.

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Children’s privacy

Our website and training are aimed at adult professionals. We do not knowingly collect data from children under 13. If you believe a child has provided personal data, please contact us and we will delete it.

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Data security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls, and secure systems. If a personal data breach occurs, we will assess risk and notify the ICO and affected individuals where legally required.

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Marketing

We send marketing emails only with your consent or where permitted by law. You can unsubscribe at any time using the link in our emails or by contacting us.

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Third-party links

Our site may link to third-party websites. Those sites have their own privacy policies; we’re not responsible for their content or practices.

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Changes to this policy

We may update this policy to reflect changes in law, technology, or our services. We’ll post the new version on this page and update the Effective date.

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Contact us

For any privacy questions or requests, please contact:

JC Holistics Ltd (Lymphaeum Education)
Email: info@lymphaeumeducation.com
Phone: 07306656841
Post: 33 Bolton Road, Darwen, BB3 1DF, United Kingdom

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